Frequently Asked Questions

General

How do I book a taxi or Shuttle Service?

To book a Diggers Taxi Service you can:

Call 02 4032 7999 when you’re ready. We operate 24 hours, Monday to Sunday and all public holidays OR
Download our Diggers Maitland Taxi App to place your order.

Our shuttle services are available by appointment only, so ensure you call in advance to make sure you don’t miss out. They include our 11, 24 and 57 seat vehicles. We can provide shuttle services for weddings, wine tours, group events, concerts, transfers to airport and more.

Are your vehicles equipped for wheelchairs?

Buses and coaches used for charter services are generally exempt from being wheelchair accessible under the Commonwealth Disability Standards for Accessible Public Transport. However, there are other types of buses and coaches available that are equipped and licensed to carry wheelchairs

Do you have a lost and found policy in case belongings are left behind?

Yes, we have a lost & found. Feel free to call (02) 403 27900 to speak with our team.

Taxi

How does taxi pricing work?

At Diggers Taxis, we calculate your fare based on several variables. One of two base rates will be applied depending on the booking time and day of the week. The meter will then accumulate during your ride based on kilometers travelled – or a per minute basis when waiting or if you get stuck in traffic. For maxi taxis there’s a 50% surcharge on top of the overall rate with any tolls, Passenger Service Levies or additional charges applied at the end. For further detail check out our ‘fares’ section or contact us.

How many seats are in a maxi taxi?

At Diggers Taxis, we operate Toyota maxi taxis that seat up to 7 people at a time. You’ll need to book one of these when you have more than 4 passengers total (maximum sedan capacity), unless you’d like to go bigger! If you do, we also operate 11 seat minibuses and 57 seat coaches to get you where you need to go. To book in, simply pick up the phone and call.

Are babies allowed in taxis without a car seat?

In New South Wales, children under 12 months old aren’t allowed to travel in a taxi unless they’re secured in an approved car seat. For those under 6 months, a rear facing seat is required; for those between 6 and 12 months, a forward facing restraint with inbuilt harnessing is permitted.

If you’re planning to travel with a baby or toddler, let us know beforehand and we can make the appropriate arrangements.

For more information visit the Transport for NSW – Centre for Road Safety webpage.

How do I pay for Taxi?

Cash/EFTPOS/TTSS Travel Card/Subsidy voucher

Can I use my TSS card with Diggers Taxi Service?

Yes

Shuttle Service

How much do you charge for Shuttles?

It depends on how long you you require the bus & the bus times (eg. if it goes into another day it’s a higher pay rate)

Do buses and coaches have an independent safety check?

All buses and coaches in NSW undergo an inspection every six months by Transport for NSW as part of the Heavy Vehicle Inspection Scheme (HVIS). In addition, Transport for NSW uses Heavy Vehicle Safety Stations to intercept and inspect buses and coaches which may be operating illegally or in an unsafe manner on NSW roads.

Do bus and coach drivers require a Working with Children Check?

Yes. A Working with Children Check is a requirement for anyone who works in child-related work in NSW. It involves a National Police Check (criminal history record check) and a review of reportable workplace misconduct.

Safety

What safety measures do you have in place to protect passengers?

Vehicles fitted with seat belts, HVIS inspections every 6 months, Maintenace as per Maintenace schedule.

Do any of your vehicles have seatbelts?

Yes

Are your drivers licensed and experienced?

Yes, all of our drivers are checked before even getting into a Diggers bus.

Are your vehicles regularly inspected and maintained?

Vehicles fitted with seat belts, HVIS inspections every 6 months, maintenace as per Maintenance schedule.

Do you have insurance coverage for passengers?

Yes, public liability.

Chartered Bus Service

Is the operator accredited by Transport for NSW?

Yes

Does the operator have experience in providing the charter service required?

Yes

Is the driver licenced to drive the class of vehicle being chartered?

Yes, all drivers are check for validity of their licence

Under the NSW Passenger Transport Act, a driver of a public passenger vehicle must have a Bus Driver Authority, which has been issued by Transport for NSW. This means that a person who holds a current Bus Driver Authority has been assessed by Transport for NSW as being fit, proper and competent to drive a public passenger vehicle, which includes an assessment of their medical fitness and a police criminal record check.

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After being stuffed around by the other taxi service multiple times, I changed to these guys. I highly recommend Diggers. Awesome customer service, cheap fares, comfortable cars, good music, always on time and just all and all a 10/10 service.

Laura P

After being stuffed around for over an hour by a different taxi service, I decided to ring these guys instead. So, so helpful driver Brendan picked me up in just 5 mins!! Would 100% recommend to anyone in the Maitland area.

Samara K

Thank you so much to the phone operator on today and the driver who organised to bring me some fuel when I’d run out. You guys made it so easy for me! #notallheroeswearcapes.

Rebecka H